At the moment, We are taking Orders through WhatsApp Only. Please don’t place order on website.

Shipment & Delivery Policy

At FruitiPie, we’re committed to delivering fresh, farm-picked mangoes to your doorstep with care and efficiency. This Shipment & Delivery Policy outlines how and when we process and deliver your orders across Pakistan.

1. Delivery Coverage

We deliver mangoes nationwide, including all major cities, towns, and selected remote areas in Pakistan. If you’re unsure whether we deliver to your address, feel free to contact our support team before placing your order.

2. Dispatch Timeline

All confirmed orders are processed within 24–48 hours of verification. Orders placed after 5:00 PM are considered for dispatch the next working day.

During peak mango season (May–July), delays of 1–2 extra days may occur due to high volume. We always aim to keep you informed about your dispatch and delivery status via WhatsApp or SMS.

3. Delivery Timeframe

Once dispatched, the estimated delivery time is as follows:

  • Lahore: 1–2 business days
  • Major Cities (e.g., Karachi, Islamabad, Faisalabad): 2–3 business days
  • Smaller towns or remote areas: 3–5 business days

Note: These are estimated timelines and may vary slightly due to weather conditions, road closures, public holidays, or logistics delays.

4. Delivery Charges

We strive to keep delivery affordable and transparent. Charges may vary based on the weight of your order and your location:

Location TypeDelivery Charges
Lahore (Flat Rate)PKR 250 – PKR 300
Other Cities (Standard)PKR 300 – PKR 500
Remote/Outskirts AreasVariable, based on courier

Bulk or corporate orders may be eligible for free delivery. Contact our team for details.

5. Packaging & Handling

We use export-quality ventilated boxes designed to:

  • Preserve freshness during transit
  • Minimize physical damage
  • Allow airflow to prevent premature spoilage

Each order is double-checked before dispatch to ensure that mangoes are firm, ripened naturally, and packed with care.

6. Courier Partners

FruitiPie works with trusted courier companies that specialize in fragile/perishable items. We ensure timely handover and tracking of every package.

Once your order is shipped, we will:

  • Share a tracking ID
  • Provide live status updates (via WhatsApp or SMS)
  • Assist with courier communication if delays occur

7. Missed Deliveries

If you are unavailable at the time of delivery:

  • The courier may attempt a second delivery.
  • Orders may be held at a local courier office temporarily.
  • Repeated failed delivery attempts may result in cancellation or return.

Please ensure that your contact number is active and the delivery address is accurate.

8. Responsibility Disclaimer

While we do everything in our control to ensure timely delivery, we are not responsible for:

  • Delays caused by third-party courier services
  • Delivery refusal or unavailability at your address
  • Damage due to mishandling after delivery

However, we will assist you in resolving delivery issues where possible.

9. Special Requests

If you wish to:

  • Schedule delivery for a specific date
  • Send mangoes as a gift
  • Add a custom note or greeting card

Please mention it at checkout or contact us right after placing your order. We’ll try our best to accommodate.

10. Contact Support

For order tracking, delivery inquiries, or help with courier delays:

WhatsApp: 0303 6660008 / 0313 6163888
Email: support@fruitipie.com
Support Hours: 10:00 AM – 8:00 PM (Mon–Sat)